Thousands of Sky customers across the UK reported service disruptions on the evening of May 15, 2025, prompting widespread frustration and confusion. Many users took to social media to ask, “Why is Sky not working?” after experiencing interruptions to their TV and broadband services. While Sky has yet to issue a formal statement, the outage appeared to affect a significant portion of the country.
Sky Not Working: What We Know So Far
As of the latest updates, Sky’s official service status pages indicate that there are no known issues currently affecting Sky TV or broadband in most areas. This has led to speculation that the disruption may have been short-lived or geographically limited. Still, many users continued to report that Sky is not working for them, with problems ranging from frozen screens and lost channels to total service loss.
The root cause of the outage remains unclear, though Sky TV users are being encouraged to restart their devices and check their internet connections. In many cases, broadband issues can impact services like Sky On Demand and Catch Up TV, even if live TV channels appear functional.
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What to Do If Sky Is Not Working
If you’re still experiencing problems and wondering why Sky is not working, here are some immediate steps to take:
- Visit the Sky Service Status page for real-time updates.
- Restart your Sky Q box, Sky Glass, or Sky Stream device.
- Check your broadband connection and reboot your router if necessary.
While the Sky not working issue appears to be resolving for many users, some may still face localized disruptions. Continued monitoring of Sky’s official updates is recommended as the situation develops.